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On our website, you can ask for help, register to request for materials, or join the community to participate in our activities; you can also obtain performance support you may need via our related products or services to meet your business and daily needs. We need to collect some information for providing you with certain business functions. If you choose to use this business function, you need to provide us or allow us to collect the necessary information, including general personal information (including your name, phone number, and e-mail, company name); network identification information (including system account number, devices and topology, IP address, e-mail address and password, passphrase, and passphrase-protected key related to the foregoing); personal browsing history (referring to user operation records stored in logs, including website browsing history, software use history, and click history); frequently used personal device information (including hardware and software serial number, device MAC address, software list, and unique device identification code); specific personal location information (including country 、 region、 address ) ;user experience feedback, such as any feedback you provide about the use of our website, products and services, purchase requirements, comments, and satisfaction; social account information depending on what you actually provide or what we actually collect.
If more information needs to be collected from you during the service process, we will explain the reason to you and collect it after obtaining your consent.
Our site uses cookies or similar technologies (e.g. web beacons). A "cookie" is a small file of letters and numbers that is sent to your computer by a website and automatically saved on your computer by your web browser (e.g. "Internet Explorer"). Each time you request a page from the website, your web browser sends this cookie back to the website server. Please check our Cookie Notice for further details.
We may collect and use your personal information for the purposes described below:
Some certain modules or functions we provide to you may be provided by third-party service providers. For example, we may hire a service provider to assist us in providing customer support.
We will sign strict confidentiality agreements with all companies, organizations and individuals with whom we entrusted the processing of personal information, and will require them to process personal information in accordance with our requirements, and any other related confidentiality and security measures.
We will not transfer your personal information to any company, organization or individual without your consent or authorization, except as follows:
We will publicly disclose your personal information only under the circumstances below, and provided that we have taken industry-standard security measures:
For legal basis of processing personal data relating to residents from the European Economic Area (“EEA”) or the UK, please also refer to our EEA/UK Specific Terms.
First of all, you shall ensure that all personal information provided to us is accurate and that you shall properly keep your account number, password and other information. Then, we will make every effort to maintain the accuracy and completeness of your personal information, and timely update the data according to the information you provide.
To the extent permitted by the law, you may have the right to access, update or correct your personal information; remove your personal information; and change the scope of your authorization and consent.
To exercise these rights, you can give your feedback to us. Your written request may be required for security. We may decline the request if we have reasonable grounds to believe that your request is fraudulent, unfeasible or may jeopardize the privacy of others.
If allowed by applicable laws, you also have the right to withdraw your consent at any time when we process your personal information based on your consent. However, your withdrawal does not affect the legitimacy and effectiveness of how we process your personal information based on your consent before the withdrawal is made; nor does it affect any information processing based on any justification other than your consent.
We do not charge any cost for your reasonable request in principle, but we will charge a certain cost for repeated requests that exceed a reasonable limit. We may reject requests that are unreasonably repeated, require too many technical mechanisms (e.g., the need to develop new systems or radically change existing practices), pose risks to the legitimate rights and interests of others, or are highly impractical (e.g., involving backing up information stored on a magnetic tape).
In the following circumstances, we will not be able to respond to your requests:
If you think that the way we process your personal information does not comply with applicable data protection laws, please contact us.
For rights of data subjects from the EEA/UK, please refer to our EEA/UK specific terms.
We have used industry-standard security measures to protect your personal information from unauthorized access, public disclosure, use, modification, damage or loss. We will take all reasonable and feasible measures to protect your personal information. We will retain your personal information for no longer than is necessary for the purposes or objectives stated in this Policy, unless extension of the retention period is required or permitted by the law.
Our websites, products and services are primarily intended for adults. A child must not create a user account without parental or guardian consent. We do not knowingly collect or solicit personal information from children under the age of 16. If you are a child, when registering your name, address, phone number, or other personal information, or when purchasing at our website, make sure that one of your parents or guardians are present. If we find ourselves collecting children's personal information without having obtained guardian consent, we will take steps to delete the relevant data as soon as possible. Despite different definitions of children in local laws and customs, we will consider anyone under the age of 16 as a child.
For the sake of better service experience, you may receive content or web links from third parties other than us (“Third Parties”) through our website. Please note that links from our website to third-party websites are provided to you for convenience only. If you use these links, you will leave our website. These websites may collect personal information about you. We do not endorse, or make any representations, or assume any liability for these websites and any information, software or other products, materials obtained through these websites, or any results from using them. The information protection practices of third-party websites linked to our website are outside the scope of this Policy. Please make your choice carefully!
We maintain servers around the world and your information may be processed on servers located outside of the country where you live. Regardless of where your information is processed, we apply the same protections described in this policy and applicable law. We will also keep this Privacy Policy in compliance with significant legal frameworks relating to the transfer of data.
For data subjects from the People's Republic of China, in principle, the personal information we collect and produce in the territory of the People's Republic of China will be stored in the same territory. Since we may provide products or services through resources and servers outside the People's Republic of China, this means that with your authorization, your personal information may be transferred to, or accessed from, foreign jurisdictions in the country in which you use the products or services. Such jurisdictions may have different data protection laws, or even have not enacted relevant laws. By using our website and solutions, or providing any personal information to us, where the applicable law permits, you acknowledge and agree to the transfer, processing and storage of such information outside your country of residence where data protection standards may be different.
For transfers of personal data from EEA/UK to a third country, please refer to our EEA/UK specific terms.
This Policy is subject to change. We reserve the right to update or change this Policy at any time. We will post any changes to this Policy on this page. In addition, if any major changes are made to this Policy, we may notify you through different channels, for example, posting a notice on our website or directly sending you a notification by e-mail. However, without your express consent, we will not diminish any of your rights under this Policy.
We hope that we can satisfy queries you may have about the way we process your data. If you have any concerns about how we process your data, or would like to opt out of direct marketing, you can get in touch at e-mail: account@ruijie.com, or by writing to [Building 19, Juyuanzhou Industrial Park, No. 618 Jinshan Road, Cangshan District, Fuzhou, Fujian, China]. We have appointed a representative in the EEA, which can be contacted at [add contact details]].
In addition to our Privacy Policy, the following terms will apply to the processing of personal data of data subjects in the European Economic Area (“EEA) or the UK.
We process this personal data for the following purposes:
You are entitled to the following rights (see Art. 15 ff GDPR):
Where we have asked for your consent, you may at any time withdraw your consent with future effect and without affecting the lawfulness of processing of your personal data based on the consent you provided before you withdrew it.
These rights are not absolute, they may be limited in some situations. For example, where we can demonstrate that we have a legal requirement to process your data or if making the information available to you would reveal personal data about another person or if we are legally prevented from disclosing such information. In some instances, this may mean that we are able to retain data even if you withdraw your consent.
We hope that we can satisfy any queries you may have about the way we process your data. In the event you still have unresolved concerns, you also have the right to lodge a complaint with a supervisory authority, in particular to the data protection authority in the country of your habitual residence or place of work.
In situations where we transfer your personal data to countries outside of the EEA or the UK to an organisation in a country which is not subject to an adequacy decision by the EU Commission or considered adequate as determined by applicable data protection laws, we will take steps to ensure that your personal data continues to receive a standard of protection that is at least comparable to that provided under the applicable laws by using the European Commission approved Standard Contractual Clauses, a vendor's Processor Binding Corporate Rules or by relying on such other data transfer mechanisms as available under applicable data protection laws, and where necessary, by implementing further (organisational/contractual/technical) supplement measures in order to ensure the effectiveness of the transfer mechanisms.
Where we transfer your personal data from EEA/UK to other affiliated entities of the Ruijie in China, we use the European Commission approved Standard Contractual Clauses. A copy of the relevant mechanism can be obtained for your review on request by using the contact details stated in How to Get in Touch with Us.
Ruijie Networks websites use cookies to deliver and improve the website experience.
See our cookie policy for further details on how we use cookies and how to change your cookie settings.
Cookie Manager
When you visit any website, the website will store or retrieve the information on your browser. This process is mostly in the form of cookies. Such information may involve your personal information, preferences or equipment, and is mainly used to enable the website to provide services in accordance with your expectations. Such information usually does not directly identify your personal information, but it can provide you with a more personalized network experience. We fully respect your privacy, so you can choose not to allow certain types of cookies. You only need to click on the names of different cookie categories to learn more and change the default settings. However, blocking certain types of cookies may affect your website experience and the services we can provide you.
Through this type of cookie, we can count website visits and traffic sources in order to evaluate and improve the performance of our website. This type of cookie can also help us understand the popularity of the page and the activity of visitors on the site. All information collected by such cookies will be aggregated to ensure the anonymity of the information. If you do not allow such cookies, we will have no way of knowing when you visited our website, and we will not be able to monitor website performance.
This type of cookie is necessary for the normal operation of the website and cannot be turned off in our system. Usually, they are only set for the actions you do, which are equivalent to service requests, such as setting your privacy preferences, logging in, or filling out forms. You can set your browser to block or remind you of such cookies, but certain functions of the website will not be available. Such cookies do not store any personally identifiable information.
