Product Data Notice (Pre-contractual Information)

Last Updated: [October 20, 2025]

This Product Data Notice ("Notice") is issued by Ruijie Networks Co., Ltd. ("Ruijie"), as the manufacturer of the Connected Product defined below, in order to provide users of the Connected Product ("you") with the legally required information about the Product Data that the Connected Product is capable of generating, in accordance with the Regulation (EU) 2023/2854 (“EU Data Act”^[1]).

The Notice may be modified from time to time, and any updated versions will be posted on this webpage. The Notice covers the following:

Definitions;
Product Data type, format, and estimated volume;
Whether Product Data is generated continuously and in real-time;
Product Data retention;
How to access, retrieve, and erase Product Data; and
How to contact us.

1. Definitions

Connected Product means an item that obtains, generates, or collects data concerning its use or environment and that is able to communicate Product Data via an electronic communications service, physical connection, or on-device access, and whose primary function is not the storing, processing, or transmission of data on behalf of any party other than the user.

Product Data means data generated by the use of a Connected Product that the manufacturer designed to be retrievable, via an electronic communications service, physical connection, or on-device access, by a user, data holder, or a third party, including, where relevant, the manufacturer.

2. Product Data type, format, and estimated volume

2.1 The RG-NBS, RG-NBF, RG-NIS, and RG-ES series switches are capable of generating the Product Data as specified below. The information may differ depending on the models and your settings.

Type of Product Data	Format	Estimated Volume
Device running status	JSON	Please refer to the product user manual or contact Ruijie.
Device configuration	JSON	Please refer to the product user manual or contact Ruijie.
Device alarms	JSON	Please refer to the product user manual or contact Ruijie.
Device logs	TXT	Please refer to the product user manual or contact Ruijie.
Client information	JSON	Please refer to the product user manual or contact Ruijie.

2.2 Other series switches are capable of generating the Product Data as specified below. The information may differ depending on the models and your settings.

Type of Product Data	Format	Estimated Volume
Device running status	JSON	Please refer to the product user manual or contact Ruijie.
Device configuration	JSON or XML	Please refer to the product user manual or contact Ruijie.
Device alarms	SYSLOG or TXT	Please refer to the product user manual or contact Ruijie.
Device logs	TXT	Please refer to the product user manual or contact Ruijie.
Client information	TXT	Please refer to the product user manual or contact Ruijie.

2.3 RG-RAP series wireless routers are capable of generating the Product Data as specified below. The information may differ depending on the models and your settings.

Type of Product Data	Format	Estimated Volume
Device running status	JSON	Please refer to the product user manual or contact Ruijie.
Device configuration	JSON	Please refer to the product user manual or contact Ruijie.
Device alarms	JSON	Please refer to the product user manual or contact Ruijie.
Device logs	TXT	Please refer to the product user manual or contact Ruijie.
Client information	JSON	Please refer to the product user manual or contact Ruijie.

2.4 Other series wireless routers are capable of generating the Product Data as specified below. The information may differ depending on the models and your settings.

Type of Product Data	Format	Estimated Volume
Device running status	JSON	Please refer to the product user manual or contact Ruijie.
Device configuration	TR069 data model	Please refer to the product user manual or contact Ruijie.
Device alarms	Binary (reported via HTTP or HTTPS)	Please refer to the product user manual or contact Ruijie.
Device logs	Binary (reported via HTTP or HTTPS)	Please refer to the product user manual or contact Ruijie.
Client information	JSON	Please refer to the product user manual or contact Ruijie.

2.5 Wireless access controllers are capable of generating the Product Data as specified below. The information may differ depending on the models and your settings.

Type of Product Data	Format	Estimated Volume
Device running status	Binary (reported via HTTP or HTTPS)	Please refer to the product user manual or contact Ruijie.
Device configuration	Binary (reported via HTTP or HTTPS)	Please refer to the product user manual or contact Ruijie.
Device alarms	Binary (reported via HTTP or HTTPS)	Please refer to the product user manual or contact Ruijie.
Device logs	Binary (reported via HTTP or HTTPS)	Please refer to the product user manual or contact Ruijie.
Client information	Binary (reported via HTTP or HTTPS)	Please refer to the product user manual or contact Ruijie.

2.6 The gateways are capable of generating the Product Data as specified below. The information may differ depending on the models and your settings.

Type of Product Data	Format	Estimated Volume
Device running status	JSON	Please refer to the product user manual or contact Ruijie.
Device configuration	JSON	Please refer to the product user manual or contact Ruijie.
Device alarms	JSON	Please refer to the product user manual or contact Ruijie.
Device logs	TXT	Please refer to the product user manual or contact Ruijie.
Client information	JSON	Please refer to the product user manual or contact Ruijie.
User traffic	JSON	Please refer to the product user manual or contact Ruijie.

2.7 The home routers are capable of generating the Product Data as specified below. The information may differ depending on the models and your settings.

Type of Product Data	Format	Estimated Volume
Device running status	JSON	Please refer to the product user manual or contact Ruijie.
Device configuration	JSON	Please refer to the product user manual or contact Ruijie.
Device alarms	JSON	Please refer to the product user manual or contact Ruijie.
Device logs	TXT	Please refer to the product user manual or contact Ruijie.
Client information	JSON	Please refer to the product user manual or contact Ruijie.

2.8 The wireless bridges are capable of generating the Product Data as specified below. The information may differ depending on the models and your settings.

Type of Product Data	Format	Estimated Volume
Device running status	JSON	Please refer to the product user manual or contact Ruijie.
Device configuration	JSON	Please refer to the product user manual or contact Ruijie.
Device alarms	JSON	Please refer to the product user manual or contact Ruijie.
Device logs	TXT	Please refer to the product user manual or contact Ruijie.

3. Whether Product Data is generated continuously and in real-time

Name of the Connected Product	Is the Connected Product capable of generating Product Data continuously?	Is the Connected Product capable of generating Product Data in real-time?
Switch	Configuration and alarm data is only generated when triggered, and other data is generated in real time as the devices operate.	Yes
RG-RAP series wireless routers	Configuration and alarm data is only generated when triggered, and other data is generated in real time as the devices operate.	Yes
Other series wireless routers	Data is collected at specified intervals.	No. Data is generated at specified intervals.
Wireless access controller	Data is collected at specified intervals.	No. Data is generated at specified intervals.
Gateway	Configuration and alarm data is only generated when triggered, and other data is generated in real time as the devices operate.	Yes
Home router	Configuration and alarm data is only generated when triggered, and other data is generated in real time as the devices operate.	Yes
Wireless bridge	Configuration and alarm data is only generated when triggered, and other data is generated in real time as the devices operate.	Yes
For other Connected Products, please refer to the user manual or specification. You may also contact us by using the contact information in this Notice.

4. Product Data retention

Product Data is stored both in the device itself and sent to remote servers (so-called backends). The retention period of the collected data depends on the type of data and the use case.

The table below sets out whether the Connected Product is capable of storing Product Data on-device or on a remote server, including, where applicable, the intended period of retention:

4.1 RG-RAP series wireless routers, gateways, home routers, wireless bridges, and switches:

Capable of Storing Location

Intended Period of Retention

On-device

Yes

Depend on the storage capacity set by you.

Device configuration information: It is retained permanently and can only be deleted manually or upon a factory reset.
Device status information: It is cleared after a device restart.
Device logs: On devices with a hard drive or Embedded Multimedia Card (eMMC), the retention period can be configured for the logs; on other devices, the logs are cleared upon device restart.

Upon a factory reset, all stored information on-device is deleted.

On a remote server (Ruijie OCE)

Yes

When a device is unbound from the remote server, information related to running status, configuration, and alarms of the device will be deleted.
Device logs: The information is retained for six months.
Client information: The real-time data and statistical data is retained for three days and six months, respectively.

For the provision of the cloud management service, data collected from devices may be transmitted to Ruijie servers and, if necessary, is stored there. Ruijie shall store the data within the time limit stipulated by relevant laws or agreed with users (which must meet the necessary needs for providing products/services to the user).The retention period of the collected data depends on the type of data and the purpose of the use case. Once the purpose has been fulfilled and there are no retention obligations, the data is deleted.

4.2 Other series wireless routers and access controllers:

Capable of Storing Location		Intended Period of Retention
On-device	Yes	Data collected during the current collection period shall be retained until it has been reported and transmitted, and shall be deleted thereafter.
On a remote server (Ruijie OCE)	Yes	Depend on the storage capacity of your server.

For the provision of network device management, Internet behavior analysis, and troubleshooting services, device information will be uploaded to specified servers with the administrator's authorization, and data collected from devices may be transmitted to Ruijie servers and, if necessary, is stored there. Ruijie shall store the data within the time limit stipulated by relevant laws or agreed with users (which must meet the necessary needs for providing products/services to the user).The retention period of the collected data depends on the type of data and the purpose of the use case. Once the purpose has been fulfilled and there are no retention obligations, the data is deleted.

5. How to access, retrieve and erase Product Data

For further information about how you may access, retrieve or, where relevant, erase Product Data, including the technical means to do so, as well as their terms of use and quality of service (quality and reliability of services related to data access, retrieval and erasure), please refer to the User Manual that accompanies the Connected Product.

6. How to Contact Us

If you have questions or concerns about the Notice or the generation of Product Data by the Connected Product, you can contact us at service_rj@ruijie.com. We will respond to your inquiry as soon as reasonably possible. Please provide: (i) your name (or nickname), your country/region of residence and your preferred method of communication; and (ii) the details of your request or comment along with the name and model (preferred) of the Connected Product.

[1] Regulation (EU) 2023/2854 of the European Parliament and of the Council of 13 December 2023 on harmonised rules on fair access to and use of data and amending Regulation (EU) 2017/2394 and Directive (EU) 2020/1828 (Data Act)

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