A Leader in Indonesia's Retail Landscape
The customer is a prominent player in Indonesia's retail landscape, known for its extensive network of stores and significant market share. Renowned for its commitment to retail innovation, the company sets a high standard in delivering quality products and exceptional customer service through its supermarkets and department stores. Headquartered in Bandung, the retailer operates primarily in Central and Western Java and has ambitious plans for future expansion.
Overcoming Network Limitations in a Growing Retail Empire
The leading retailer's extensive network, which encompasses 86 large stores and over 300 mini-markets, encountered several challenges with its existing network setup and devices deployed across its diverse retail locations:
Unstable WAN Links
Frequent instability and fluctuations in WAN links disrupted business activities monthly, negatively impacting operational efficiency.
Lack of Load Balancing
In the event of a primary WAN link failure, access to the headquarters server was compromised, leading to immediate halts in retail operations. This situation required operations staff to manually switch links, causing inconvenience and potential revenue losses.
Cumbersome Device Management
Managing network devices required individual configurations for each unit through remote access methods, resulting in a time-consuming and inefficient workflow.
Insufficient Network Monitoring Tools
Relying on various open-source network management software created a fragmented monitoring system with no centralised maintenance tools, leading to a subpar operational experience and decreased efficiency.
From Fragmented Network to Unified Infrastructure
To modernise its network, the retailer implemented a comprehensive solution leveraging Ruijie's SD-WAN technology, which provided enhanced reliability, simplified management, and improved security across its retail network.
High-Capacity Headquarters Aggregation
This central point of connectivity aggregated traffic from multiple WAN links, significantly boosting bandwidth and ensuring redundancy. The aggregation router at HQ facilitated efficient traffic management, minimising latency and maximising throughput for all retail locations.
Secure and Reliable Branch Connectivity
Ruijie access routers were strategically deployed at each retail location, ensuring secure and reliable connectivity to the corporate network. These routers facilitated consistent access to critical corporate systems, supporting seamless POS operations and optimising staff productivity.
Centralised Network Management and Control
The deployment of a centralised SD-WAN controller platform streamlined network management and monitoring, enabling proactive issue identification and rapid resolution. This centralised control allowed for efficient configuration, monitoring, and troubleshooting across the entire network, reducing downtime and enhancing operational efficiency. Automated failover mechanisms further bolstered the network's resilience.
Enabling Seamless Retail Operations
The retailer's network modernisation effectively addressed its challenges and led to significant improvements:
Enhanced WAN Stability and Reliability
The implementation of dual WAN links with load balancing minimised interruptions, ensuring a dependable connection for retail operations and enhancing business continuity.
Centralised Management and Monitoring
The deployment of a centralised SD-WAN controller has streamlined configuration, management, and monitoring processes, facilitating proactive issue resolution and reducing downtime across the network.
Rapid Deployment and Scalability
Plug-and-play Ruijie access routers enable quick installation at mini convenience stores, supporting rapid scaling and simplifying network expansion.
Integration and Real-Time Monitoring
The integration of LAN and WAN solutions, along with real-time bandwidth monitoring and mobile alerts via platforms like WhatsApp, has improved network visibility and response times, ensuring optimal performance.
